I just wanted to commend you on an excellent shopping experience. I made a purchase a couple of weeks back and not only did I receive it in wicked fast time, but all of the personal touches from the sticker on the outside of the box, to the beautiful tissue paper surrounding my nicely folded purchase, to the personal thank you on my invoice made it a very memorable experience. I work for a large, upcoming online retail company and our customer service isn't even a 10th of what you gave me. I had favorite sites before I started shopping at Clockwork Couture, but to be honest with you, the way you made me feel as a customer means that I'll return my business to you first before all others. I just wanted to tell you thank you.
I can't thank you enough for the outstanding customer service you gave me. Melissa bent over backwards and beyond to accommodate my last minute request when she surely didn't have to. I came home yesterday to find my amazingly gorgeous traveling suit waiting for me and wrapped so perfectly! I love it so much. So many companies should follow your lead on customer service. I will not forget this!!!
My order came in yesterday, so gorgeous I will definitely become a regular with this wonderful service.
After a lot of harrowing internet buying experiences, I was more than a little suspicious about ordering from Clockwork Couture- I got by items today and I couldn't be happier!
Shipping was unbelievably fast, the quality of the garments are so high I'd easily pay double what you charged. I can't wait to give all my nice new goodies a test run :D
So, I just wanted to give you a giant thanks for being such a reputable, easy to deal with and exemplary business.
I purchased the Carriage Coat and the Naval Jacket of the Sea and Air. Both of them fit like they are made for me, and the quality of the items are better than anything I've ever purchased! Each is beautiful, and, what's more, beautifully made! I couldn't be more pleased with my purchases. I will definitely be buying more from this company. I can't really get away with dressing truly steampunk in every day life, but each of these will add a hint of it to my outfit, and that's exactly what I'd like. The prices are amazing, too! I hope to continue seeing gorgeous, wearable pieces on the site.
Just wanted to say a big thank you for getting my order sent out so promptly, it arrived this morning. A one week turnaround all the way to Australia?
That's impressive! The scents are wonderful and the necklace (which of course I had to put on immediately) has already been complimented twice! Even the label on the mailing box made me giggle.
I'll be back ;)
I need to give a HUGE shout-out to Clockwork Couture. A waistcoat I ordered a month ago was a bit small, so I sent it back as an exchange for a larger size. For a few weeks, I've had daily updates from their customer service staff (whom I've now befriended). I found out today that the size I needed for the waistcoat is ...no longer in stock, so they're sending me a GORGEOUS coat, normally priced at almost 3x what I paid for the waistcoat, at no charge (below). I'm so impressed and humbled by their service - Clockwork Couture gets my seal of approval.
"Wow! Superfast shipping on top of awesome products!! You guys are my new favorite!! Cheers & thanks so much."
"Just received my order and I almost cried it was packed so lovely! I loved the swag as well. Can't wait to get home and try it all on :) Thanks so much CC. I will be back, oh yes, I will be back."
"I've just received my first order from you and couldn't be happier with it. I would have to say that your business is a class act all the way round and I look forward to doing more business with you in the future. :)"
"Hi, I just wanted to drop a note to tell you that I love love love the stuff you sent. I loved the packaging, the candy, the postcard and bumper sticker and the clothes are beautiful. What a great find you guys were!
I'll send more money for more stuffs as soon as I have some!! :) Thanks"
"Just wanted to tell you how happy I am with my purchase. Customer service and shipping time were excellent. The candy was such a nice touch, I'll be adding it to my own shipments! We are traveling the country in a big ol' veg-oil modified RV-School Bus doing free hoop classes and were just plain tickled to put the "My other car is an airship" bumper sticker on the back of it.
In an age of iffy customer service and product quality, I just wanted to reach out and thank you going above and beyond expectations. Thanks!"
"I LOVE this shop. Oh so much!
I've so far purchased the casual Steam tee, the dieselpunk bodice, and the spring steam dress. All of which I'm infinitely happy with! I look forward to new designs and clothes, and visit the site regularly.
Please, keep up the wonderful work! Much love!"
"I got my spell binding ties dress today. I was immediately impressed when I pulled it out of the package and it was wrapped in gorgeous tissue paper. It fit wonderfully, and thanks to the ties it even fit nicely around my back. Which never happens. EVER. I have one of those super slender backs, and the dress fits it beautiful. Thank you so much! Definitely going to keep buying from you guys <3"
"I got my order & I have to say the Steampunk black croset dress is SO beautiful on- I will be wearing that on my birthday eve!!! There is a dress that is grey with an uneven hem & brass buttons & adjustable staps that is to die for! I LOVE the corset suspender top!!! The catch a falling star skirt is magical! The bloomer style pants are so cute, I can't wait to wear them with boots!!! & finally the bib which seems to transform any top I want into a Steampunk top! I LOVE CWC!!!!! You have made me a customer for life!!! I have even taught my husband how to access you site so he can get Christmas there!!! THANKS FOR BEING THE REAL DEAL!!!!!!!"
"I am absolutely amazed and utterly appreciative of the services I received from Clockwork Couture, I first fell in love with the unique items they offer and upon ordering they went out of their way to meet my urgent overnight demands with huge amounts of friendliness and competence and now I have the great look I need for my next tour. Thanks so much Clockwork Couture!"
I got the suit! And it is absolutely beautiful! I have never owned a piece of clothing this nice or this awesome! It looks really beautiful and fits perfectly! And the bracelet is adorable! I love the little heart shaped skeleton key! The pocket watch is really neat too. Everything came in fancy boxes and fancy tissue paper! I'm very impressed, I feel like a real lady now! Pictures will follow soon!
Thank you so very much! I can't thank you enough. Feel free to forward this so they know how happy I am with the outfit!
Hello, I just really wanted to write to say how extremely happy I was with the Captain's Coat I ordered from your site. It is BEAUTIFUL and more importantly, I feel beautiful in it. It fits perfectly and I just had to tell you guys to keep up the phenomenal work. I will be spreading the word about you (sorry, I know this means more work) and am definitely planning on shopping with you again. Overall, a great shopping experience. Thank you so much!
I cannot thank Donna and co. enough for the fantastic items that I've received, all at affordable prices. The quality of the items I've bought (Two underbust cinchers and a coat) has been superior to anything that I've been able to find in retail stores. Their website is fantastic and easy to navigate, and Donna has always answered any questions that I might have within two hours of sending it in. I generally receive my items within three to five days after ordering, which, to me, is incredibly expedient and exceptional for how little they charge for shipping. Each item has come concisely wrapped in gorgeous tissue paper with a little bit of twine.
Overall, I've been nothing but incredibly impressed with Clockwork Couture and the staff. I'm a customer for life, no doubts about it :)
I was delighted by the Chop Shop jacket that I purchased through Clockwork Couture. The design is eye-catching, well-made, and unlike anything I have seen available anywhere else. I love to wear it out and look forward to customizing it.
I purchased an Amelia veggie leather bomber jacket. Now, what you have to understand is that being an old school Goth I *really* wrestled with the decision to buy this jacket because it is brown. I hate brown. I don't own a single thing in brown. But oh, I HAD to have this jacket!
And I am SO glad I went against all my natural inclination; the jacket is beautiful! I have received so many compliments! Even my husband, another Goth, has told me I look like a 'rock star' whenever I wear it.
I'm looking forward to my next jacket!
Holy crap! I placed an order with you just this last Sun, maybe Mon from Upstate NY. Got it in the mail today!(Weds.)I have never ever recieved an order so quickly before! And it's beautiful! Fits perfect! Thank you so much!!!